Delivery Policy

Delivery Policy

Delivery Policy

To Order:

1. You can place an order online anytime, 24/7.

 

2. If you don’t find the desired book you can send us an email at [email protected] listing the name of the book, it’s author, ISBN and any other information available (and we will exert reasonable efforts to obtain the book)

 

3. All customers will receive a confirmation email upon making an online subscription and payment.

 

4. Orders may also be placed through phone, whereby any customer can contact us at: +962 777 260 666 From 8:00 AM to 6:00 PM (Saturday – Thursday)

 

Book Status & Delivery:

The delivery procedure differs depending on the Status of books ordered:

A)     In-Stock

1)     If the book is in-stock and the order is made in Jordan, delivery time will be within 1 – 2 working days

2)       If the book is in-stock and the order is made outside of Jordan: An extra limited cost will be added to your bill. This will be determined by the weight of the order and the required destination. You will receive your order within:

•  5 to 10 Working Days: Express Shipping

 

 

B) eBook

You will be able to download the eBook after payment has been completely received in accordance with the Terms of Use and Service/ OR/ Client to provide details   

 

C) Pre-Order:

Some books are not available in our warehouses, or cannot be procured by us through our relationship with local publishers, but we can order them directly from the international publisher. 
Your order can be shipped to

1) Inside Jordan:

1.  In 3 to 5 Working Days

2.   In 6 to 12 working Days

3.   In 12 to 28 working days

2) Outside Jordan:

An extra limited cost will be added to your bill. This will be determined by the weight of the order and the required destination. You will receive your order within:  15 to 30 Working Days: Express Shipping

 

D) Pre Order on Demand:

Print on demand books will need additional 2 – 3 working Days to the chosen shipping method

 

E) Special Order:

Books made through a special order will arrive in 7 – 10 working days

 

F) Contact Us:

You need to call or send us an email, we will notify you if the book can be provided and what is the delivery time.

 

We will provide you with an estimated shipping cost before finalizing your order, which may differ in relation to the type of order placed and local laws in this regard.

Shipments are delivered via courier service.   If shipments are held at final destination airport for customs clearance, any destination charges other than the delivery fee will be charged to the ultimate consignee (receiver) this might affect the delivery time by 48-72 hours previously agreed upon